Refund policy

Amlink Security Warranty and Returns 


1-Year Manufacturer Warranty

All Amlink Security products are backed by a 1-year product warranty beginning from the original purchase date. If you receive a defective Amlink Security product, we will provide a replacement unit within this 1-year period.

  • The warranty period for a purchase does not restart at the time of a replacement.  

  • Replacements are processed upon product availability and in most cases the replacement will be manufacturer refurbished.  

  • This warranty applies to all Amlink Security branded products.  

  • The product must be purchased directly from Amlink Security Direct or an authorized Amlink Security Distributor.  

  • If you purchased a third-party warranty, you must contact the warranty provider directly.  


WARRANTY CRITERIA  

  • Warranty does not cover:  Normal wear, abrasion, misuse, alteration, abuse, or taking apart of the product, Handling, storage, installation, fluctuations, severe weather, power outages or any electrical incidents or any damage caused by the unintended use of the product.  

  • Warranty does not cover:  damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over extended periods of time.  

  • Returned goods must be in decent condition, painting or tampering with the product will void the warranty.


Refunds
In order to be eligible for a refund, the order must meet the following requirements:

  • Order must be within 30 days of the original purchase date.

  • Order must be sold directly by Amlink Security.com or one of our online storefronts

  • No longer needed or wanted items are subject to a 10% restocking fee.

  • We do not cover shipping expenses for items that are not defective or if the item was returned due to buyer’s remorse. The restocking fee is deducted from the refund amount.

  • Amlink Security will waive restocking fees if the product is defective.

  • Amlink Security products purchased through 3rd party sellers must be returned in accordance to the seller, please contact the seller directly. 

Submitting an RMA Request for Replacement/Refund

In order to request a replacement / refund, please fill out our online form at https://Amlinksecurity.com/RMA  

  • All information on the form must be filled out completely and to the best of your ability. Failure to include all required order documentation may result in delays or your RMA being denied.  

  • Proof of purchase is required to submit a Warranty/Return request. The proof of purchase must include the original purchase date, item, model, and seller. 

  • We do not offer model swaps/exchanges or product upgrades, your replacement unit will be of the same model as the original purchase.

  • If your order is past 30 days, your replacement will be a fully tested, manufacturer refurbished unit

  • Our receiving department opens and verifies all returned items to ensure we receive proper items. Additional fees may apply if incorrect items are returned.

  • Confirmation from an Amlink Security technician is required on defective items in order to proceed with a replacement unit. Before you request a replacement, please make sure that you have contacted support. Support can be reached at our contact page at https://Amlinksecurity.com/pages/contact



Shipping Information
RESIDENTS OF PUERTO RICO, GUAM, THE NORTHERN MARIANA ISLANDS, THE U.S.VIRGIN ISLANDS, AMERICAN SAMOA, ALASKA, AND HAWAII, a flat rate $30.00 shipping fee will need to be paid before proceeding with the replacement / return process.

  • Amlink Security will provide you with a prepaid return label for DOA warranty replacements and defective item refunds.

  • Amlink Security ships all domestic U.S. Warranty replacements via USPS OR Fedex.

  • All returned items must be sent via traceable means. Ex: UPS, FedEx, DHL, or US Postal Service Priority Mail.

  • Please retain the tracking information for your records. The customer is responsible for the product until it is received by Amlink Security. Amlink Security is liable for the returned item upon the receipt of shipment.

International returns 

  • Customers residing outside of the Continental USA, are responsible for sending the item back via traceable means (UPS, FedEx, DHL, etc.).

  • Customers are required to retain their tracking number for the returned shipment and provide it to the RMA team. 

  • Amlink Security does not cover replacement shipping costs for international returns/replacements. 

  • If an item is DOA (within 30 days of original purchase) we will cover the shipping costs of the replacement shipment. The customer is responsible for returning the item.

  • There will be a flat rate shipping fee which will be determined based on the shipment location.-

  • Amlink Security will not be liable for any taxes, dues, Custom fees, VAT, or any other fee incurred during the replacement process.


WARRANTY DISCLAIMER

  • AMLINK SECURITY IS NOT LIABLE FOR THIRD PARTY EXPENSES INCURRED SUCH AS INSTALLATION FEES, SHIPPING FEES, CUSTOM FEES,VAT ETC. OR ANY FEES THAT MAY BE ASSESSED BY YOUR LOCAL GOVERNMENT.

  • AMLINK SECURITY WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST DATA OR LOST PROFITS.

  • AMLINK SECURITY IS NOT LIABLE FOR UNAUTHORIZED RETURNS. 

  • IF YOUR RETURN DOES NOT MEET THE REQUIRED RETURN CRITERIA, A REPLACEMENT MAY INCUR ADDITIONAL CHARGES.